NEO Technologies, Bangladesh shall provide the service as per the rules, regulations, directives, instructions, terms and conditions of Bangladesh Telecommunication Regulatory Commission (BTRC) or any other authority assigned by the Government time to time.
Subscriber shall avail the service as per the rules, regulations, directives, instructions, terms and conditions of Bangladesh Telecommunication Regulatory Commission (BTRC) or any other authority assigned by the Government time to time.
This agreement shall be governed by the laws of Bangladesh and both parties shall be in a legal obligation to abide by the laws concerning this agreement.
With the services from NEO Technologies, Bangladesh, Subscriber shall not perform any illegal activity, exchange any unauthorized information (such as copyright information for which Subscriber has not received permission, information which is threatening or defamatory or obscene, etc.), send and receive any illegal voice calls, etc. Any such action may result in immediate temporary or permanent disconnection and NEO Technologies shall not be in any case responsible for any illegality carried out by its Subscriber.
NEO Technologies shall be responsible for carrying the data packets (connection) only and is not responsible for its nature or content. Subscriber hereby declares and undertakes that the service shall not be used for any immoral or unlawful or socially unacceptable purposes.
The services to be provided shall be exclusive to Subscriber and shall not be transferred or reassigned to any other party except its users.
Services may be temporarily unavailable or limited because of equipment modifications, upgrades, relocations, repairs, unilateral disconnection of uplink and/or downlink by the BTRC and/or similar activities necessary for the proper operation of Service.
The Subscriber shall pay the bill regularly within due date mentioned in the bill (through account payee cheque in the name of “NEO Technologies” or through any other payment method as agreed with the Subscriber in written) in order to avoid interruption of the services. NEO Technologies shall have the right to disconnect, suspend or bar the provision of the services to the Subscriber if the bill is not paid within the due date mentioned in the bill. This right, however, shall not be deemed to have been waived, if NEO Technologies temporarily decides not to terminate the service under such condition. The Subscriber may be entitled to resume or reconnect his/her service by making payment of his/her outstanding bills in full.
Both Parties shall maintain confidentiality of all information that is received from the other Party. Information may be transmitted to governmental, judicial or regulatory authorities, as may be required by any governmental, judicial or regulatory authority. In that case, before transmitting information, one Party must inform in writing to other Party about such a requirement.
Both Parties may terminate this Agreement upon serving 60 days’ prior notice unless there is any other notice period as agreed by both the parties in writing.
NEO Technologies may terminate this Agreement immediately upon notice if Subscriber or any person who has access to the service through Subscriber’s account, commits a material breach of this Agreement.
Any un-used number over 90 days, NEO Technologies will understand that client will not use this number. So, NEO Technologies has the right to recycle this number and re-use this to the new customer. In this case, NEO Technologies will communicate to the client via email and over the phone communication.
Upon termination of this Agreement all rights granted to Subscriber under this Agreement shall immediately cease and Subscriber must return all equipment to NEO Technologies if provided by NEO Technologies. However, termination of this agreement does not release Subscriber from any payment obligations such as but not limited to any accrued payments and/or any commitment for minimum subscription period as previously agreed by both parties in writing.
Both parties shall act in good faith and in the best interest of each.
Documents for Registration IP Number:
The Licensee shall maintain a register containing records of its subscribers and their particulars which shall be made available for inspection by the Commission and LEA. The records shall contain the following particulars of the subscribers:
1. Name, Address and National ID Number, Business Registration number of the subscriber, IP Telephony number and/or IP address of the subscriber;
2. Date of activation of the subscriber’s account;
3. Either MAC (media access control) address or IMEI of the IP phone/ATA/Dialup phone.
4. Subscriber Contact mobile phone number, email id (If available)
For Domain and Hosting:
Prohibited are sites that promote any illegal activity or present content that may be damaging to NEO Technologies servers, or any other server on the Internet. Links to such materials are also prohibited.
Examples of unacceptable content:
- Copyrighted & Pirated Material that does not belong to you.
- Port Scanners.
- Gambling Sites.
- Lottery Sites.
- File Hosting Sites.
- Audio & Video files.
- Programs with the ability to launch DDoS attacks such as variations of LOIC or HOIC.
- Botnet Controllers.
- Cracked files & Cracked Scripts.
- Keygen Files or Virus content files.
Note: If your account is found to contain illegal activity, illegal mp3 files, pirated software, hacker programs, warez programs or any other illegal files, your account will be terminated immediately with or without notice and 50,000.00 BDT cancellation fee will apply.
“Pirated Software (Warez)” – Any software that is copyrighted and not freely available for distribution without cost; i.e. ROMs, ROM Emulators and MPEG Layer 3 files (MP3).
“Copyright Violations” – Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.
” Hacking/Phreaking” – Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.
Each NEO Technologies account comes fully equipped with its own pre-configured CGI-Bin. Customers are free to use any CGI-scripts provided with their account or add any additional ones they require. Any CGI-scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. CGI-script sharing with domains not hosted by NEO Technologies is not allowed.
NEO Technologies prohibits its customers from installing outside chat rooms on their domain, as these tend to be a resource problem. NEO Technologies does provide its customers with a choice of Java chat rooms to choose from for a nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and function without hindering the performance of the servers for others.
Any account that uses a high amount or unfair amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable or fair level. Fair/unfair will be based on the plan price compared to the percentage of the server the account is consuming. We allow using 10% of the total CPU of the server per site.
Background Running Programs
Background daemons, in general, are prohibited. NEO Technologies will consider requests on a per-application basis. If allowed, extra charges will be assessed based on resource requirements for system maintenance.
Commercial Advertising/Mass Mailings/UCE/SPAM
You must not use the NEO Technologies Network. Equipment or any NEO Technologies email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the NEO Technologies’ Network, NEO Technologies equipment or any NEO Technologies email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one’s email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, without warning, NEO Technologies reserves the right to disable your domain/terminate your account. In addition, NEO Technologies may impose a 10,000BDT penalty for each spam policy violation. NEO Technologies solely reserves the right to refuse or cancel service to known spammers. Lastly, NEO Technologies reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill 100.00BDT for each 1 Gigabyte of traffic exceeded. This amount is not prorated, meaning that 1 MB – 1 GB will be treated and billed as the same.
Any attempt to undermine or cause harm to a server or customer of NEO is strictly prohibited. As our customer, you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be canceled without the chance of the refund.
Refusal of Service:
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
All sub-networks, distributive hosting sites and dedicated servers of NEO Technologies must adhere to the above policies, with the exception of system resources in respect to dedicated servers.
Billing Cycle & Payment:
By the Account Activation Date of each month, NEO Technologies shall either:
(1) Deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to NEO Technologies by no later than the specified payment due date. NEO Technologies shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice. It is the client’s responsibility to ensure that they have to pay in time. We will send an e-mail notification. If we do not receive a response within 24 hours, the account and all accounts under that account plan will be suspended.
Certain services carry a setup fee charged by NEO Technologies to the client, which must be paid by the client in order to have use of said services. If client terminates this agreement, the client shall be responsible for any and all outstanding fees owed to NEO Technologies and agrees to pay any and all fees incurred by client. Because the services are provided on a fixed time cycle basis, the client will be responsible for service fees incurred each month, regardless of when the client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.
Money back guarantee & refund policy
We offer 30 day Money back guarantee for Shared and Reseller Plans.
Refunds: NEO Technologies offers a money back guarantee on our web hosting services for the first 30 days of service. If you are not completely satisfied with our web hosting services within the first 30 days of service provided, you will be given a full refund.
- The following are exceptions to the refund policy:
- Domain Names
- Web Site Design or Development
- VPS, Managed VPS
- Dedicated Servers
- SSL Certificates
- Software Licenses including cPanel, WHMCS, ClientExec, LiteSpeed, etc.
We DO NOT refund partial monthly fees to accounts.
Any account deactivated due to non-payment will require a reactivation fee of 500৳+ per day 10% prior to reactivation.
Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.
Limitation of Liability
NEO Technologies shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from NEO Technologies servers going off-line or being unavailable for any reason whatsoever. Furthermore, NEO Technologies shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of NEO Technologies servers. All damages shall be limited to the immediate termination of service.
A client is solely responsible for keeping backups & maintaining the security of their contents.
Loss of data/accessibility due to security issues originated from the client side, will not receive any prompt action from NEO Technologies.
Violations of these Acceptable Use Policies should be referred to [email protected]eotech.com.bd. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.
NEO Technologies cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by NEO Technologies are resold. Thus, certain equipment, routing, software and programming used by NEO Technologies are not directly owned or written by NEO Technologies. Moreover, NEO Technologies holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as NEO Technologies sees fit. We do not transfer any account information without authorization notice.
By activating your account with NEO Technologies, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines, and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.
NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.
If a shared/reseller account has a past due invoice, we will perform the following actions.
1-3 Days – No Action Taken
4 Days – Accounts are suspended and Late Fees Added
30 Days – Accounts will be terminated.
If a VPS has a past due invoice, we will perform the following actions.
1 Day – Accounts are suspended and Late Fees Added
3 Days – Accounts are terminated
Dedicated servers will be suspended as soon as an invoice is overdue.
Domain Renewal Policy
Domain Renewal Fee is 100% Advance. If you fail to pay before 15 days, There is no extra Charge. But if you are unable to pay on the last date, it will cost you 50% Extra. After domain expiration, if you fail to pay, we can place it in the domain auction market at any time. After that, if the customer wants to renew it again, it will cost 250% to 500% domain renewal fee for each domain for the next year. There is no negotiable option here.
Server Uptime Guarantee
NEO Technologies guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
NEO Technologies reserves the right to amend any or all of the above policies, guidelines, and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.
As a provider of web site hosting and other Internet-related services, NEO Technologies offers its customer (also known as “Subscribers”) and their customers and users the means to acquire and disseminate a wealth of public, private, commercial and non-commercial information. NEO Technologies respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are competing interests at issue, NEO Technologies reserves the right to take certain preventive or corrective actions. In order to protect these competing interests, NEO Technologies has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement, and is intended as a guide to the customer’s rights and obligations when using NEO Technologies’ services. This AUP will be revised from time to time.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use it, both in the information they acquire and in the information they disseminate to others. When subscribers obtain information through the Internet, they must keep in mind that NEO Technologies cannot monitor, verify, warrant or vouch for the accuracy and quality of the information they acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet may be sexually explicit or otherwise offensive. Because NEO Technologies cannot monitor or censor the Internet, and will not attempt to do so, NEO Technologies cannot accept any responsibility for injury to its subscribers resulting from inaccurate, unsuitable, offensive or illegal Internet communications.
When subscribers disseminate information from the Internet, they must keep in mind that NEO Technologies does not review, edit, censor or take responsibility for any information its subscribers may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information created is carried over NEO Technologies’ network and may reach a large number of people, including both subscribers and non-subscribers of NEO Technologies, subscribers’ postings to the Internet may affect other subscribers and may affect NEO Technologies’ goodwill, business, reputation or operations. For these reasons, subscribers violate NEO Technologies policy and the Service Agreement when they, their customers, affiliates or subsidiaries engage in the following prohibited activities:
Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward NEO Technologies, but also because it can overload NEO Technologies’ network and disrupt service to NEO Technologies’ subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, NEO Technologies will investigate and shut down the account that is Spamming. A 10,000BDT charge for violating this policy will be charged to the person initiating the SPAM. Furthermore, NEO Technologies reserves the right to prosecute for this violation. A 1,000BDT charge will be assessed PER EMAIL sent should NEO Technologies choose to pursue and prosecute.
Audio/Video Streaming is not hosting friendly. As such, NEO Technologies does not allow any streaming of audio or video content for shared and reseller hosting. Offending accounts will be suspended without noticed or terminated.
Large File Policy:
NEO Technologies is not for file hosting and distribution – as such, customers may not host any files larger than 100MB in size that is observed to be available for the sole purpose of download. Such files include but are not limited to .ISO, audio/video files, .EXE files. If you are unsure whether your file is against this policy, please e-mail [email protected]
Obscene Speech or Materials:
Using NEO Technologies’ network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material is prohibited. NEO Technologies is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through its network.
Defamatory or Abusive Language:
Using NEO Technologies’ network as a means to transmit or post negative, defamatory, harassing, abusive or threatening language.
Forging of Headers:
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks:
Accessing, illegally or without authorization, computers, accounts or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that may be used as a precursor to an attempted system penetration (i.e., port scan, stealth scan or other information-gathering activity).
Distribution of Internet Viruses, Worms, Trojan Horses or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail bombing or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service or equipment.
Facilitation a Violation of this AUP:
Advertising, transmitting or otherwise making available any software, program, product or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks and piracy of software.
Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points outside the United States.
NEO Technologies reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Other Illegal Activities:
Engaging in activities that are determined to be illegal, including, but not limited to, advertising, transmitting or otherwise making available Ponzi schemes, pyramid schemes, fraudulently charging credit cards and pirating software.
Engaging in activities, whether lawful or unlawful, that NEO Technologies determines to be harmful to its subscribers, operations, and reputation, goodwill or customer relations.
As we have pointed out, the responsibility for avoiding harmful activities just described rests primarily with the subscriber. NEO Technologies will not, as an ordinary practice, monitor the communications of its subscribers to ensure that they comply with NEO Technologies’ policy or applicable law. However, when NEO Technologies becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or any other action deemed appropriate by NEO Technologies.
NEO Technologies is also aware that many of its subscribers are themselves providers of Internet services, and that information reaching NEO Technologies’ facilities from those subscribers may have originated from a customer of the subscriber or from another third party. NEO Technologies does not require its subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its subscribers. NEO Technologies reserves the right to directly take action against a customer of its subscribers. Also, NEO Technologies may take action against the NEO Technologies’ subscriber because of activities of a customer of the subscriber, even though the action may affect other customers of the subscriber. Similarly, NEO Technologies anticipates that subscribers who offer Internet services will cooperate with NEO Technologies in any corrective or preventive action that NEO Technologies deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of NEO Technologies policy.
NEO Technologies will not intentionally monitor private electronic mail messages sent or receive by its subscribers, unless required to do so by law, governmental authority or when public safety is at stake. NEO Technologies may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, NEO Technologies may disclose information, including, but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation or governmental request. NEO Technologies assumes no obligation to inform the subscriber that subscriber information has been provided and, in some cases, may be prohibited by law from giving such notice. Finally, NEO Technologies may disclose subscriber information or information transmitted over its network where necessary to protect NEO Technologies and others from harm, or where such disclosure is necessary to the proper operation of the system. However, NEO Technologies will never sell information to other services or outside companies.
NEO Technologies expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of online communications. A subscriber’s failure to comply with those laws will violate NEO Technologies policy. Finally, NEO Technologies wishes to emphasize that, in signing the Service Agreement, subscribers indemnify NEO Technologies for any violation of the Service Agreement, law or NEO Technologies policy resulting in loss to NEO or the bringing of any claim against NEO Technologies by any third party. This means that, if NEO Technologies issued because of a subscriber’s or customer of a subscriber’s activity, the subscriber will be responsible for payment of any damages awarded against NEO Technologies, plus costs and reasonable attorney’s fees.
We hope this AUP is helpful in clarifying the obligations of Internet users, including NEO and its subscribers, as responsible members of the Internet. Any complaints about a subscriber’s violation of this AUP should be sent to [email protected]
NEO Technologies has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site.
Information Automatically Logged
We use your IP address to help diagnose problems with our server and to administer our Web site. We use this information for no other reason.
Our site uses an order form for customers to request services. (256-bit encryption). We collect sensitive information which is used only for our purpose, not third party receives any type of information from us.
Contact information from the order forms is used to get in touch with the customer when necessary.
Billing information that is collected is used to bill the user for services.
Unique identifiers are collected from Web site visitors to verify the user’s identity.
Demographic and profile data is also collected at our site.
We use this data to tailor our visitor’s experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. We use strong SSL encryption to ensure your privacy.
Information collected on this site is strictly for our use, NO OTHER OUTSIDE PERSONS MAY VIEW YOUR PERSONAL INFORMATION SUCH BILLING INFORMATION, ETC.
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: [email protected]
BY: NEO Technologies
Last update: 1st August, 2019.