Hospice Bangladesh

The Hospice Bangladesh is a specialized center providing compassionate, personalized and quality Palliative Care to adults and children with life-limiting illnesses through our inpatient, Home and Day Care services.

To be the leader and Center of Excellence for Compassionate and Personalized Palliative Care.

Ideally, a person can get at least some elements of palliative care from the time of diagnosis. This can help with pain and other symptoms or can help guide complex decisions. Palliative care may be central to treatment if the illness is aggressive and other treatment options are limited. Many palliative care programs offer early consultation to the oncologist or other specialists providing treatment.

Client:
Hospice Bangladesh Ltd.
Date:
2nd January, 2018
Category:
Call Center, IT Support
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IPPBX Solution

IP PBX Solution is a cost-effective solution for any organization. Comparison to Traditional PBX Solution it is costly. But for the maintenance and Features, IP PBX Solution is the best solution for any organization for voice communication.
  • Software-Based Solution.
  • In-House Server Setup.
  • Unlimited Extension.
  • IVR Settings.
  • Different Voice for Office Off time.
  • Backup Server Setup.
  • Failover Server Setup.
  • Accessible for Android and PC.
  • Voice Record.
  • CDR Report with Extension Wisse.
  • Different Group for Different Outbound Rule.
    • Group-1 User can Call only The Extensions.
    • Group-2 User can Call only the Extensions and IP Phone numbers.
    • Group-3 User can Call the BTCL numbers, Mobile Operator, All Extensions and IP Phone numbers.
    • Group-4 User can Call All Numbers, Including ISD.
    • CDR Report with Extension Wisse.
  • Inbound only Reception.
  • Integration With Call Center Solution.
  • Integration With Traditional PBX Solution.
  • 8 Channel BTCL Connection Integration.
  • GSM Number Integration.
  • No Real IP (Public IP Needed)

Call Center Solution

Call Center Solutions are simply the solution in which the services of a call center are applied to your business. This means that all the calls that came to business are handled by the call center solution.
  • In-House Hosting Solution.
  • Unlimited Extension and Agent.
  • IVR Settings.
  • Backup Server Setup.
  • Failover Server Setup.
  • Agent-wise Report.
  • Shift-Wise Report.
  • Time-Wise Report.
  • CDR Report.
  • Integration With Existing IPPBX Solution.
  • Integration With Traditional PBX Solution.
  • BTCL Connection Integration.
  • GSM Number Integration.
  • IVR Setup.
  • Call Center Special Features.

Call Center Solution

Call Center Solutions are simply the solution in which the services of a call center are applied to your business. This means that all the calls that came to business are handled by the call center solution.
  • OS Installation.
  • Server Installation.
  • Virtualization.
  • Hosting Transfer.
  • Website Backup, Restore and Maintenance.
  • Application Server Maintenance.
  • Office Networking.
  • IP Forwarding for IP PBX.
  • IT Consultancy.

Solution and Deployment

IPPBX Solution

We’ve Created VPS for Clients Existing Rack Server. There are 8 VPS Running on single Machine. The client does not need to arrange any other Physical Machine. We are pleased to install the VPS and Client is very helpful.

Call Center Solutions

We’ve Created VPS for Clients Existing Rack Server. Print Server, HR Management Application, Tally and other applications are running on the single Machine. The client does not need to arrange any other Physical Machine. We’ve installed IPPBX and Call Center Application on the same Physical Hardware in different VPS.

Deployment Time

5 Working Days (All Phone Configuration, Software Installation, Application Installation and integration)

Final Results

Full System is Running Fine.

Hospice Bangladesh Limited

Wage Earner Building, Building-1, Flat-1,
92/2/A, Asad Avenue, Mohammadpur,
Dhaka-1207, Bangladesh.
Email: [email protected],

I would say, I am much satisfied. I am using the call center solution as my needs. Operations are running well. Then immediately got the support when on the problem. Excellent performance and support service.
– Dr. Shahinur Kabir, Director, Hospice Bangladesh Ltd.

We are trying to provide the best service in the minimum cost. We never compromise our product and service quality.

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